Returns & Exchanges
At FastGrowingTrees, we stand behind the health and quality of our plants with a 30-day Alive & Thrive Guarantee. If you are not completely satisfied with your order, we are committed to making it right through replacements or store credit.
Check Your Guarantee
Verify that your request is within 30 days of delivery to qualify for our standard health guarantee or up to one year if you purchased an extended warranty.
Document Plant Health
Take clear photos of the plant, including a close-up of the foliage and a shot of the entire plant in its planting location or original container.
Submit Your Claim
Contact our customer support team via our online portal or email with your order number and the photos you collected to initiate the review process.
Receive Resolution
Once approved, we will issue a one-time replacement or a store credit voucher to help you find the perfect addition to your landscape.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing